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We are so confident in the enduring quality of our Pure Leather and Hand Welted and Goodyear Welted craftsmanship that every piece comes with a six (6) month warranty against manufacturing defects—our personal promise of lasting excellence.

1. Our Commitment to Your Investment

  • Strict Return Policy: Because each item is a labor of skilled, Hand Welted craftsmanship and represents a significant material investment, Rexmons strictly does not accept returns or issue refunds for change of mind, natural variations in the Pure Leather, or errors in sizing chosen by the customer. We encourage you to review our detailed size guide before ordering to ensure the perfect fit!

2. Our 24-Hour Quality Assurance Check (Crucial for Defects)

  • Manufacturing Defect Claims Only: A refund or replacement will only be considered if there is a verifiable, significant manufacturing defect.

  • The Golden Window: To protect the integrity of our craftsmanship upon delivery, we kindly ask that you perform a quick quality check and notify us of any potential manufacturing defect Twenty four (24) hours of receiving your product (confirmed by the courier's delivery timestamp).

  • How to Report: Please send an email immediately to [Contactrexmons@gmail.com] with your order number, a clear description of the issue, and high-resolution photos of the defect. This quick action allows us to confirm the issue and resolve it promptly.

  • Timeliness is Key: Claims submitted after the strict 24-hour window will be considered invalid, as this timeframe is essential to isolate the manufacturing cause.

3. If a Defect is Confirmed

If our Quality Control team confirms a manufacturing defect, we will happily provide a solution:

  • We will provide a prepaid label for the return shipment.

  • Upon receipt and final inspection, you will be offered your choice of a full refund (minus original shipping costs, if applicable) or a priority replacement product.